It is Bob Ward Companies’ policy to consistently provide courteous and effective warranty service on a timely basis (weather and labor conditions permitting) for all non-maintenance items as defined by the provisions of the Quality Builders Warranty (QBW) Limited Warranty Agreement.
We offer both a 60-Day and 11-Month Review Inspection of your home, which allows you the opportunity to have inspected any items that you believe do not meet a particular warranty standard. We ask that you document these items prior to our visit to your home by visiting our SOS website VIA THIS LINK. Please SAVE the items and submit them one week before your scheduled visit. A Warranty Service representative will contact you at approximately 30 days after Closing for the scheduling of the 60-Day Review Inspection, and then at approximately 10 months for the scheduling of the 11-Month Review Inspection.
Our Warranty Service Department is open Monday-Friday from 8:00 AM to 4:00 PM. Inspections are typically scheduled to begin at 8:00-8:30 AM with the last appointment of the day scheduled for 1:30-2:00.
URGENT AND/OR EMERGENCY ITEMS
If you experience a service issue that requires immediate assistance (a problem that affects the safety or function of your home), please notify us via this link or you may contact the Warranty Service Department at (410) 679-5000 ext. 1033. We ask that you please refrain from directly contacting the Construction Supervisor or Sales Manager for service-related items.
For your protection, please visit our website in order to report the issue you are having with your home. Our employees in the field do not have the ability to document service issues. Should you experience an emergency outside normal business hours, refer to your Contact List and contact the appropriate vendor directly. Please then notify us of the issue via the above link.
Some examples of emergency service are as follows:
• Total loss of heat when the outside temperature is below 45 degrees.
• Total loss of electricity (check with your utility company prior to contacting Bob Ward Cos.).
•Plumbing leak that requires disconnecting the entire water supply.
• Total loss of water (Check with your local water department or a general outage in the area).
• Water heater is non-functional.Gas leak (Contact your utility company or HVAC contractor if leak is at the furnace or water heater supply lines).